The AI receptionist that answers your calls and DMs
DM Champ is an AI receptionist for small businesses that answers your phone calls, your WhatsApp calls and your messages on WhatsApp, Instagram, Messenger, SMS and web chat, books appointments into your calendar, follows up and hands over to your team. One AI agent does all of it. Plans start at $97 a month.
It answers the calls people make to you. It never calls anyone itself.
A front desk that books and sells
Customers reach you by phone, by WhatsApp call and by message. The AI receptionist answers all of them the way a good person on your front desk would: it hears or reads what the customer actually asked, answers from your own business information, and moves them to a booked appointment.
Answers calls and every message channel in one inbox
Incoming phone calls and WhatsApp calls, plus WhatsApp (the Business API or your existing number through WhatsApp Web), Instagram DMs, Facebook Messenger, SMS through your own Twilio account and a chat widget on your website. Telegram, email, LINE and Viber connect too. One AI agent can answer on all of them.
Books the appointment in the chat
The built-in booking system offers open slots from the hours you set and confirms the booking in the chat or during the call, without you lifting a finger. Connect Google Calendar for two-way sync: bookings land on your calendar, busy times are never offered and Google Meet links can be created for you.
Follows up when people go quiet
Quick nudges within the first 24 hours, warm-lead cycles for people who engaged and went cold, and messages for contacts who never replied. Follow-ups are off until you switch them on, and the platform can write the messages for you.
Hands over to a person when it should
When a customer asks for a person, or the AI hits something it cannot handle, it raises a human alert. You get an email linking straight to the chat, and you reply from the same inbox.
Texts back the calls it does not take
Want to take some calls yourself? Let the AI answer only outside your active hours, and switch on missed call text back so a caller nobody picked up for gets a text. That switch lives on the SMS via Twilio card for a number you connected yourself, and on each WhatsApp Web number.
Reads as human, so people keep replying
Customers stop answering a bot they can spot. DM Champ writes like a person on your team, so the conversation keeps going long enough to qualify the customer, answer the objection and get the booking.
It picks up the phone too
The AI agent answers incoming phone calls and WhatsApp calls and talks to the caller with the same knowledge, rules and actions it uses in chat: it answers questions, books or moves the appointment, tags the contact and alerts your team when a person is needed. It takes WhatsApp calls to a WhatsApp Web or WhatsApp Business API number, and normal phone calls to a number rented here or your own Twilio number connected for SMS. Each call lands in the contact's chat with its transcript, and when the caller asks for a link or a confirmation, the agent sends it in writing right after the call.
It answers the calls people make to you and never calls anyone itself. Voice minutes come out of your credit balance: 1 credit a minute with a Standard voice, 2 with a Premium voice, 0 with your own ElevenLabs key. You set the longest call, from 1 to 15 minutes. The AI Voice Calls guide shows the setup.
One AI on calls and messages vs a voice-only receptionist
A voice-only receptionist covers the phone. DM Champ covers the phone and every message channel with one agent.
| DM Champ (calls, texts and DMs) | Voice-only AI receptionist | |
|---|---|---|
| Where it answers | Phone calls, WhatsApp calls, WhatsApp, Instagram, Messenger, SMS, web chat, Telegram, email | Phone calls |
| Answers a ringing phone | Yes, incoming phone calls and WhatsApp calls | Yes |
| Answers texts and DMs | Yes, with the same agent and the same knowledge | No, it is built for calls |
| Books appointments | Yes, on the call or in the chat, with optional Google Calendar sync | Depends on the product |
| After the call | Transcript in the contact's chat, and a written follow-up in the same thread | Depends on the product |
| Follows up later in the same thread | Yes, automated follow-ups you switch on | Depends on the product |
| Hands over to your team | Human alerts linking to the chat in your inbox | Depends on the product |
| Price | From $97 a month with 250 AI credits; voice from 1 credit a minute | Set by each vendor |
A caller who writes to you later talks to the same agent, and it already knows what was said on the call.
Live in an afternoon
- 01
Connect your channels and numbers
Add the WhatsApp number, Instagram account, Facebook Page, Twilio SMS number or website widget your customers already use, and switch on calls for the numbers the AI should answer. Everything lands in one inbox.
- 02
Teach it your business
Give the AI agent your website pages, FAQs and documents, plus how you want it to talk, and pick the voice it uses on calls. It answers from that knowledge instead of guessing.
- 03
Turn on booking
Create an event type, set your hours and, if you like, connect Google Calendar. From then on the AI offers real open slots and confirms the booking in the chat.
From $97 a month
The Business plan is $97 a month and includes 250 AI credits, which comes to around 500 AI replies. Extra AI credits are $0.10 each and can top up automatically. Pay yearly and it is half price, $582 for the year, with a 90-day money-back guarantee. Calls use the same credits: 1 credit a minute with a Standard voice, 2 with a Premium voice. Message delivery is separate: on a WhatsApp number we manage, Meta's fees come out of your credit balance; SMS runs on your own Twilio account.
Running receptionists for clients? See the white label AI receptionist for agencies.
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AI receptionist questions.
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Pick a plan, set up each client’s AI sales agent in 15 minutes, white label it, and keep 100% of every dollar. Agency plans start at $297 a month, or half that paid yearly.
